Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters

Developing Intercultural Competence by Participating In Intensive Intercultural Service-Learning

This quasi-experimental study investigates the effects of an intensive intercultural service-learning program on the intercultural competence of undergraduate students by utilizing preand post-course assessments of intercultural competence as measured by the cultural intelligence (Van Dyne, Koh, & Ang, 2008) and intercultural sensitivity (Chen & Starosta, 2000) scales. The intercultural service...

Internationalisation, intercultural communication and intercultural competence

This article assumes that the internationalization of higher education demands more elaborate pedagogical approaches to utilise the experiences of multiethnic student groups and to facilitate every student’s acquisition of intercultural competencies. Drawing from three internationalisation ideologies embedded in the educational discourse, it is argued that intercultural communication – as a fie...

Utilizing the Intercultural Development Inventory® to develop intercultural competence

PURPOSE Health care professional education programs in the United States have been charged to devise strategies to increase the racial and ethnic diversity of the workforce (Health Resources and Services Administration, Nursing Workforce Diversity (NWD) http://bhpr.hrsa.gov/nursing/grants/nwd.html, 2014). The purpose of this charge is to develop a healthcare workforce that can better provide cu...

GPs' strategies in intercultural clinical encounters.

BACKGROUND In North America and Europe, patients and physicians are increasingly likely to come from non-Western cultural backgrounds. The expectations of these patients may not match those of physicians. OBJECTIVE To identify strategies used by GPs with patients from cultures other than their own. METHODS We conducted a qualitative inductive study based on 25 semi-structured interviews wit...

The Impact of Intercultural Sensitivity on Ethnocentrism and Intercultural Communication Apprehension